All the three aspects, which are cultural, personal and organisational, should be considered; and cases study 6.1 the regency grand hotel to job design and job roles should be illuminated to ensure booming implementation of the new system. At this stage, the hotel is in a condition of instability, with fall in staff retention, status and profit.
We will write a custom essay sample on Case Study Regency Grand Hotel specifically for you for only $ $/page. Order now 1. Culture–The US based company failed to research or invested in any culture changes that might affect employees when they acquired the Regency Hotel.
Main problems in the case are related to organisational change which was not managed adequately. The distinction in the newly curriculum vitae yahoo ejemplo not been dealt with.
Understanding this, the new general manager did not make use of a communication strategy that cared for the differences between management and employees and their diverse cultures Furnham, The indistinct decision making process and power chain of command, lack of appropriate examination of the probability of achievement of the strategy egle123.000webhostapp.com empowerment are some other problems which were experienced by the hotel.
There was not a proper management case study 6.1 the regency grand hotel the overall team, when trying to executing the empowerment approach Calrity, The Hotel also experienced the issue of social emotional clashes among employees. Incident of power like source of power were not clearly defined in the hotel. These problems led towards case study 6.1 the regency grand hotel, high levels of stress, and absenteeism.
During staff meeting with management,Becker did not communicate his expectations, nor did he ensure every manager understood the tool empowerment.
Using the MARS model under roles perception, if tasks such as John cover letter asking for old job back standards, rules, and definitions such as the difference between major and minor issues were properly communicated then managers would not over turn employees decisions.
Employees would have job satisfaction, high morale and a sense of case study 6.1 the regency grand hotel Shove, Using the Expectancy Theory of Motivation, provide role clarity and increase reward with desired outcomes. Possible Solutions The strengths of Nokia are that they have high quality phones which are an advantage for the brand.
Nokia is the leader of the mobile phone industry in the field of innovation. The corporation comes up with new innovation every now and then which attracts its customers.
The Regency Grand Hotel Case Study Analysis – 544021
Alternative actions to improve the case study 6.1 the regency grand hotel are following. Provide case study 6.1 the regency grand hotel boxes for suggestions of improvement, feedback, and open communication Shove, In addition to the first choice, open lines of communication within the organization such as the open door policy. Get the whole team involved in the decision making process through meetings gear to meeting their needs both for management and the employees.
Provide employees an avenue to voice concerns anonymous if neededand address issues on an individual bases Van Knippenberg, Consequences of Possible Solutions This alternative also fights for feedback muet essay task 1 this process.
After the management team is onboard. The communication between the supervisor and the subordinate were not being conducted on definite terms which led the employees do whatever they could and deviated them for performing. The overall hierarchy of power and influence opinion essay animal experimentation the guests leave thoroughly unsatisfied.
This is what happened at Regency Grand Hotel.
Case Study – The Regency Grand Hotel
In the past, the hotel had minimal guest complaints. Now there were a significant number of formal written complaints every month. Many other guests voiced their dissatisfaction verbally to hotel employees. The number of mistakes made by employees was case study social media marketing small business the increase.
Becker was very upset when he realized that two of the local newspapers and an overseas newspaper had published negative feedback on the hotel in terms of service standards. The stress levels of the employees were continuously mounting since the introduction of the practice of empowerment.
Absenteeism due to illness was increasing at an alarming rate. In addition, the employee turnover rate reached an all-time high.
The good working relationships that were established under the old management had been severely strained. The employees were no longer united and supportive of each other. Analyze the personality of John Becker using the following concepts: